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Please watch the video. By clicking on "Start Test", I acknowledge that I have watched the CubeGO user video and will follow the rules set forth. You will not be paid if the rules are not followed.
FREQUENTLY ASKED QUESTIONS
Data and security
https://www.cubehx.com/privacy (https://www.cubehx.com/privacy)
Yes. CubeGO records your phone's screen and your face for the duration of a test and then sends the recordings over to securized servers. All of your data is anonymized and none of it is shared in its raw format with any third parties.
CubeGO does not have access to any data stored on your phone; it only has access to write data onto your phone.
CubeGO captures eye-tracking and emotional data using your phone's frontal camera. For this, your face must be visible at all times and your posture must be held constant during the test. The CubeGO app provides instructions on how to achieve this.
Payment in exchange of participation in a test is conditional on following the in-app instructions. If the quality of your videos is compromised because instructions were not followed, you may not get paid.
Please be aware that you only have one shot at completing any given test, and you may not submit new videos if something goes wrong. This means that you should only start a test if you know that you have a stable Internet connection, are unlikely to be interrupted, and are able to follow the instructions.
How to ensure that you receive payment:
• Follow the posture, lighting, and other instructions provided before the test begins and maintain them for the duration of the test
• Complete the calibration sequence
• Finish the task and answer all the questions
• Make sure you have a stable Internet connection
• Wait until the videos are done uploading before you quit or uninstall the app
Reasons why you may not receive payment:
• You did not follow the posture or lighting instructions (your face is off-center, in the dark, or moving too much)
• You did not complete the calibration sequence
• You quit the app before the test was over
• Your internet connection was lost during the test or during the video upload
• You quit or uninstalled the app before the videos were done uploading
CubeAI will ask permission to access your phone's frontal camera. It will also ask permission to record your phone screen. Additionally, on Android phones, CubeAI will ask for permission to stay on top of your other apps and to write files onto your folders.
The access to your frontal camera and screen recording must be granted each time you wish to start a test. CubeAI cannot record your face or your screen without your permission. CubeAI also cannot record if it is not running. If CubeAi quits or crashes during a test, recordings stop automatically.
CubeGO records a video of your screen and a video of your face. These videos are then uploaded onto our servers. Videos of your face are not retained on our servers and are not shared with partners (i.e., CubeGO clients). Instead, we use your face video to extract emotions, and then plot them onto your screen video. Once the information has been extracted from your face video, your face video gets destroyed from our servers.
Videos of your screen may be shared with third-parties. For this reason, we encourage you to follow the instructions preceding each test to anonymize your phone screen. If any personal information should appear on your phone screen during a test, this information will be blurred or otherwise censored prior to sharing your screen video.
CubeGO captures your gaze and your emotions using your phone’s frontal camera. This is done to understand where you are looking and how you are feeling while you interact with websites and apps.
Aside from your gaze and facial emotions, CubeGO also captures what happens on your screen during a test. and asks you questions before and after a test to capture your opinion.
When a test is completed, CubeGO uploads a video of your screen and a video of your face to our servers. Videos of your face are used to extract emotions and are then destroyed. Then, your data are analyzed to understand what was happening as the experience unfolded, second by second.
User experience professionals, designers, and developers use this information to understand how to improve their apps, websites, and other digital products. Aside from this, they get direct feedback from you, the user, on the experience they created.
data_security
app_functioning
App functioning
Upon completing a test and sending your videos, give CubeGO a few hours to analyze your videos for quality. If your videos meet our quality standards, then you can expect to receive payment within the next 5 business says. Payment is sent via e-transfer, and CubeGO will use the email address you provided at the beginning of the test to send you the payment.
Please note that simply participating in a test is not a sufficient condition for receiving payment. Your participation videos need to pass our quality standards. To ensure this, follow the in-app instructions closely (see terms and conditions).
If your videos do not meet our quality standards, you will receive an email notification with the reason why they were not accepted. In this instance, payment will not be issued for that test.
The amount you get paid for a test varies depending on the test. You can expect to be paid a minimum of $15 USD for 30 minutes, though many tests offer upwards of $20 USD.
Tests consist of short actions you can perform on a website or app. For example, you may be asked to browse for a product and add it to your cart, find a specific piece of information on a website, or simply answer a form. The tests are designed to mimic a website or system's functionality and user-friendliness.
CubeGO will automatically take you to the website where the task must be completed. You may be asked to answer a few questions before and/or after the test.
There is no limit to the number of tests you can complete on CubeGO, provided you are invited to all of them.
No, all you need is to install the CubeGO app and you are good to go. Your information is not saved within the app, so you may uninstall it after each test if you wish.
On average, CubeGO tests are online and open to participants for about 1 week.
If you try to participate after the test has expired, you will see an error message after you enter the test PIN on CubeGO.
Hi, thanks for the interest. We would love the opportunity to walk you through a 20 minute demo of CubeAI. Please email us at info@cubehx.com (info@cubehx.com)and we will setup a time to meet.
We would love to know more about you, your research, and your company. Please email us at info@cubehx.com, (info@cubehx.com,)and we will get back to you right away with some requested times for a meeting.
CubeGO has our own recruiting methods, and currently we do not accept testers who come to our website to do a test.
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